Remember me
Program Details

Quest for Excellence: Implementing Quality Improvement Processes Across a Regional Health System


Eric Watkins, MBA
Department of Operational Excellence Interim Director
Northeast Georgia Health System


Foothills AHEC

Program Description

Eric Watkins will share the experiences of a regional health system's implementation of the Quest for Excellence initiative. The goal of Quest is to provide tools for employees to improve the processes they perform in their daily jobs to create exceptional patient care experiences. Using principles from Lean and Six Sigma, Quest seeks to remove waste in health care (redundant work, waiting time, etc.), improve the patient care experience, and make staff and physician jobs easier by making processes more consistent and simple.

Learning Objectives

At the end of the presentation, attendees should be able to:
- Define a lean operating system and how it works in healthcare
- Describe the learning model
- Provide examples of how lean methods impact the patient care experience
- Highlight benefits and challenges of implementing an organization-wide quality improvement initiative


On Demand
Original program date: Mar 11, 2015

Technology Requirements

Participants registering for programs should have access to the following technology for best viewing and participation:

  • Personal computer with Macintosh or Windows with 512 MB of RAM
  • Broadband internet connection such as an office LAN, DSL, or cable modem
  • Phone next to personal computer (or speaker phone if multiple people are viewing)
  • Computer speakers (built-in or attached)
  • Latest version of Adobe Flash which can be downloaded for free at Adobe's web site

This content may also be viewed using the following applications:

Adobe Connect Mobile Adobe Connect Mobile

Having trouble viewing the program? Visit our Technical Support page.

Program Keywords

Healthcare Delivery, Strategic Planning